REFUND AND RETURN POLICY
Last updated 23.07.2020
All returned items must be in new and unused condition, with all original tags and labels attached.
Please choose carefully before purchasing as we are unable to accept returns on any adult product for change of mind or dissatisfaction.
Please note we do not accept returns on vibrators and adult toys, latex wear, hosiery and bodystockings. This is due to health and safety and understandably hygiene reasons.
We will only replace items which are found to be faulty; an “exchange service” is not available because of the personal nature of our products. If a product has a manufacturing defect, then you should return that product to us for a replacement or online credit.
1. Please complete on of Groovy Vibes return forms.
2. Groovy Vibe will authorise the return of the product and mail you an express post satchel with the authorisation to be included in your return.
3. Once Groovy Vibe receives your return, it will be inspected of its condition and assessed for either a refund or sent to the manufacture for repair or exchange.
Please allow at least 14 days from the receipt of your item to process your return.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org