Frequently Asked Questions

Our aim is to be one of the largest online adult sex toy retailers around. We know we can’t achieve that without great customer service. We are here to help, hopefully we have been able to answer some of your questions below.

Delivery

Delivery Times and COVID-19

Most of our products are shipped from within the United States, so you shouldn’t experience any delays. However, items that need to be sourced from overseas, may experience delays of several weeks, depending on a range of factors outside of our control.

My Order Hasn't Arrived?

Do you think your order has gone missing? If so, please contact our team to make them aware and they will follow it up for you straight away.

What Types of Delivery Options Are There?

We offer standard and express delivery. You will be asked which delivery option you prefer during your purchase at the cart. If you are spending over $60, you will receive free delivery, however, this will be on the standard delivery time.

Can I Add Special Delivery Instructions?

If you want to add special delivery instructions, no problem. During the purchase process, you will have an opportunity to add special delivery instructions.

Delivery Details

Can I Track My Order?

Yes, you can track your order. Please allow up to 24hrs for tracking to become available. Once the order has been picked by our warehouses, the order will be completed and you will receive an email with tracking details.

Who Does Groovy Vibe Use For Deliveries?

Groovy Vibe currently offers shipping via USPS, UPS, FedEx and DHL eCommerce. We strive to provide the most secure and cost-effective options to our customers.

How Long Will It Take For My Order To Ship?

Groovy Vibe works hard to get all orders processed and shipped same-day, as long as they are received by 12:00pm PST. Regardless, all orders received by Groovy Vibe are shipped within 24-48 hours.

Is My Package Shipped Discreetly?

All orders are shipped 100% discreetly using nondescript boxes with no identifying marks or branding.

Payment

Are My Credit Card Details Safe?

Yes your card details are secure. This is an important question, and for good reason. Our website has a number of security features, one of which is SSL (Secure Sockets Layer) encryption. We also use a reputable payment processor (Stripe and PayPal)

We never need to store your credit card details on our system. All payment details are encrypted before traveling over the web, and processed by the payment processor. We pride ourselves on the fact that we have been in operation for several years with no data breaches or discrepancies.

Does Groovy Vibe Do Cash On Delivery?

Sorry, we do not offer cash on delivery.

How Can I Pay?

We accept Visa, Mastercard, PayPal, Amex, Google Pay and Apple Pay. We also offer Afterpay. If you are having any difficulties please contact us.

How Does Afterpay Work?

Afterpay works by splitting the cost of your shopping into four equal payments, which are made every fortnight.

Does Afterpay Charge Interest?

Afterpay does not charge interest. But if you miss a payment, or don’t have enough money in your account for a direct debit, then you’ll be charged a missed payment fee. Check out Afterpay Terms of Service for more information.

Products

The Item I want is Out of Stock.

If the item you’re chasing is out of stock and you need to know when the item will be back in stock, contact us here.

Become A Supplier

Do you make adult sex toys or novelties? Do you think they would suit our customer base? Well why not send us an email? We are always excited to add further quality items to our catalogue.

How Can I Get a Refund?

If you need a refund, please read our refund policy first.